Frequently Asked Questions (FAQ)

Welcome to the frequently asked questions page. Here you will find answers to the most common questions my clients ask about my IT services and collaboration. If you cannot find the answer to your question here, feel free to contact me.

IT Consulting and Services

What IT services do you offer for small and medium businesses?

I offer comprehensive IT services including network and server management (including Linux), implementation of security solutions (firewalls, VPN, monitoring), setup and testing of data backups with recovery plans, and technical support. A key aspect is my emphasis on efficient and cost-optimized open-source solutions.

Do you specialize in specific industries or company sizes?

I have over 15 years of experience with a wide range of clients, from freelancers and startups to medium enterprises and educational institutions with over 1,000 users. My clients include companies from construction, consulting, architecture firms, and schools. I always fully adapt to the specific needs and size of your company.

Can you help us with IT development planning and digitization?

Yes, IT consulting is one of my key services. I will help you analyze your existing infrastructure, identify weak points, and propose a strategy for efficient and secure IT development. I focus on solutions that support your company’s growth, reduce operating costs, and increase your competitiveness.

How does the initial consultation work?

The initial consultation is non-binding and serves to understand your current IT needs and challenges. We can conduct it by phone, video call, or in person (by arrangement). During it, we will discuss your requirements and I will suggest possible solutions.

Remote Support

How does remote IT support work?

I provide remote support primarily through the secure TeamViewer software. After arrangement, I will send you a link to download a small application that you run. Then you share the unique ID and password that the application generates, and I securely connect to your device. The entire process is transparent and you can see everything I do on your computer.

Is remote support secure?

Yes, security is my priority. TeamViewer uses robust encryption (AES 256-bit) and other security mechanisms. Connection is only possible with your active consent, and after the session ends, I have no further access to your device until you grant permission again.

What if the problem cannot be solved remotely?

If it turns out that the problem cannot be effectively resolved remotely (e.g., due to a hardware failure, a complex on-site network issue, or the need for physical intervention), we will agree on the next steps. This could be an on-site visit, a specialist referral, or another tailored solution.

Pricing and Collaboration Models

What are your prices for IT services?

Prices depend on the scope and complexity of the required services. I offer flexible pricing models, including hourly rates for one-time interventions and flat-rate contracts for long-term IT management with guaranteed availability and proactive monitoring. For a specific quote, please contact me with a description of your needs.

Do you offer one-time consultations or long-term collaboration?

I offer both. Whether you need quick one-time help with a specific problem or are looking for a reliable partner for comprehensive, long-term management of your entire IT infrastructure, I am ready to adapt. Long-term collaboration typically includes proactive maintenance and monitoring of your IT infrastructure.

How does billing work?

Billing is transparent according to the agreed-upon model (hourly rate vs. flat rate). For one-time projects, you receive an invoice upon completion. For long-term contracts, billing is usually monthly. Everything is always clearly specified in the contract or price quote.

Security and Data Protection

How do you ensure cybersecurity of our data and systems?

I address cybersecurity comprehensively. This includes implementing strong passwords and multi-factor authentication (MFA), regular software and firmware updates, configuring firewalls and antivirus programs, and most importantly, training employees to recognize threats such as phishing. I emphasize prevention and proactive monitoring.

What is your experience with data backup and recovery?

I have over 15 years of experience designing and implementing robust backup strategies for businesses. I follow the 3-2-1 rule (3 copies of data, 2 different media, 1 off-site) and implement automated and isolated backups for ransomware protection. The key is regular testing of data recovery to ensure functionality in case of an incident.

Do you help with GDPR and other data regulations?

Although I am not a lawyer, I can provide technical advice and implement solutions that help your company meet the technical requirements of GDPR and other relevant data protection regulations. I focus on data security, access management, and recovery plans that are key to compliance with these regulations.

Open-Source Solutions

Why do you prefer open-source solutions for businesses?

I prefer open-source solutions for several reasons: they offer significant financial savings (no licensing fees), high flexibility and customizability to your needs, and independence from a single vendor (no vendor lock-in). They are also transparent, secure thanks to community code review, and rapidly evolving.

Are open-source solutions secure and reliable for the enterprise environment?

Yes, modern open-source solutions are very secure and reliable. Thanks to open code and a worldwide community of developers, bugs and vulnerabilities are quickly discovered and fixed. Many critical infrastructures and large companies around the world rely on open-source technologies (e.g., Linux servers, Apache/Nginx web servers).

Can you give examples of open-source solutions you implement?

Commonly implemented open-source solutions include Linux operating systems (Ubuntu Server, CentOS, Debian) for servers, Nextcloud for cloud storage and collaboration (an alternative to Microsoft 365), PostgreSQL/MySQL databases, Apache/Nginx web servers, and firewalls such as pfSense or OPNsense.

Response Time and Availability

What is your typical response time for inquiries or problems?

I usually respond to email inquiries within 24 hours. For urgent technical problems, I try to react as quickly as possible, often within a few hours, especially for contract clients with a defined response time. I always strive to minimize downtime and ensure smooth operations.

Are you available outside standard business hours?

For contract clients with an agreed flat rate, I offer extended availability and support outside regular business hours, including weekends and holidays, for resolving critical incidents. One-time consultations and interventions are usually on business days. Everything is subject to individual agreement.

What happens when you are unavailable (e.g., vacation, illness)?

I always work in a team of two, which ensures continuous support and minimizes the risk of unavailability. In case of my absence (vacation, illness), a substitute and service continuity are ensured, so you can rely on us under all circumstances.

What to Expect from Collaboration

How does the start of collaboration work?

Starting a collaboration is simple. We begin with an initial consultation where we discuss your needs. Then I prepare a non-binding price quote or solution proposal. After approval, we agree on a specific implementation plan and timeline. The goal is always a smooth transition with minimal disruption to your operations.

What is your approach to solving IT problems?

My approach is proactive and focused on long-term, stable solutions. I not only solve current problems but also try to identify their root causes and propose measures to prevent recurrence. I emphasize efficiency, security, and cost optimization.

How do you communicate with clients during a project or long-term collaboration?

Communication is key for me. During a project, I will regularly inform you about progress and any changes. In long-term collaboration, we maintain constant contact, whether through email, phone, Signal, or regular meetings, according to your preferences. I am always available for your questions and consultations.

Do you provide training for our employees?

Yes, training your employees can be part of my services. Whether it is cybersecurity basics, using new systems, or adopting open-source tools, I am happy to prepare tailored training that will increase digital literacy and security in your company.

Need more information?

If you did not find the answer to your question here, or would like to discuss something in more detail, feel free to contact me. I am ready to help.